Terms of service

Terms of sale

These terms govern sales on luxenko.com, operated in Belgium. Placing an order means accepting these terms.

1. Products and prices

The currency and price applicable to your order are shown on the store and confirmed at checkout. Any applicable taxes and shipping charges are shown before payment. Prices may change, but orders are charged at the price applicable when the order is confirmed.

2. Orders

Orders placed on the website are subject to these terms. A confirmation email is sent after payment is validated.

3. Payment

Payment is due when the order is placed. Available secure payment methods are displayed at checkout.

4. Delivery

Available destinations, shipping options and charges are shown at checkout. Please read our shipping policy and contact us for a product-specific estimate before ordering if timing is important.

5. Returns

Our return policy provides a 30-day return request period from receipt, subject to its conditions and personalized-item exclusions. Return shipping is normally the customer's responsibility. Read our refund policy for details.

6. Legal guarantees

Products benefit from the legal guarantees applicable under Belgian and European law. These terms do not limit mandatory consumer rights that apply to your purchase.

7. Responsibility

Luxenko is not responsible for damage caused by misuse of products. Delivery estimates may be affected by carrier delays, subject to applicable consumer rights.

8. Personal information

Our handling of personal information is described in our privacy policy.

9. Applicable law and disputes

These terms are governed by Belgian law, subject to any mandatory protections applicable to the consumer. We will seek an amicable resolution before legal proceedings. Competent Belgian courts have jurisdiction to the extent permitted by applicable law.

10. Contact

Questions about these terms: contact@luxenko.com.