Privacy policy

Last updated: July 23, 2026

Luxenko operates this store and website, including its information, content, features, tools, products and related services, to provide you with a personalized shopping experience (the “Services”). Luxenko is powered by Shopify, which enables us to provide the Services. This policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or another transaction, or communicate with us. If our terms of service conflict with this policy, this policy controls how personal information is collected, processed and disclosed.

Please read this policy carefully. By accessing and using the Services, you acknowledge that you have read this policy and understand the collection, use and disclosure described here.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It excludes anonymous or de-identified information that cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories, including inferences drawn from them:

Contact details: name, address, billing and shipping addresses, phone number and email address.
Financial information: credit card, debit card and bank account numbers; payment card and bank account information; transaction details; payment method; payment confirmation and other payment details.
Account information: username, password, security questions, preferences and settings.
Transaction information: items you view, add to your cart or wish list, purchase, return, exchange or cancel, and past transactions.
Communications: information you include when communicating with us, such as customer service inquiries.
Device information: device, browser and network connection information, IP address and other unique identifiers.
Usage information: how and when you access or interact with the Services.

Sources of personal information

Directly from you, when you create an account, access or use the Services, communicate with us or otherwise provide information.
Automatically through the Services, from your device and through cookies and similar technologies.
From service providers, when they implement technology or collect or process information on our behalf.
From partners and other third parties.

How we use personal information

Depending on your interactions and the Services you use, we may use information for these purposes:

Providing, personalizing and improving the Services. This includes performing our contract with you; processing payments and orders; remembering preferences and items of interest; sending account notices; handling purchases, returns, exchanges and other transactions; creating and managing accounts; arranging shipping; facilitating returns; enabling reviews; and recommending products based on purchases. We may also use information to make the Services more relevant and improve them.
Marketing and advertising. This includes marketing and promotional communications by email, text message or post, and online advertising on the Services or other websites, including advertising based on purchases, cart items and other activity.
Security and fraud prevention. This includes account authentication, secure shopping and checkout, detecting and investigating fraudulent, illegal, unsafe or malicious activity, protecting public safety and securing our Services. If you create an account, you are responsible for keeping your credentials confidential. Do not share your username, password or other access credentials.
Communicating with you. We use information to provide customer service, respond to requests and maintain our business relationship.
Legal purposes. We use information to comply with applicable law and valid legal processes, including government or law enforcement requests; investigate or participate in discovery, potential or ongoing litigation and other proceedings; enforce our terms and policies; and investigate possible violations.

How we disclose personal information

We may disclose personal information to third parties for legitimate purposes consistent with this policy, including:

Shopify, vendors and other providers working on our behalf, such as IT, payment processing, analytics, customer service, cloud storage, order fulfillment and shipping providers.
Business and marketing partners that provide marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services based on activity across merchants and websites. These partners use information under their own privacy notices. Depending on where you live, you may have the right to ask us not to share information for targeted advertising or marketing based on activity across merchants and websites.
When you direct, request or otherwise consent to disclosure, including product shipping, social media widgets or login integrations.
Our affiliates or other companies in our corporate group.
In connection with a business transaction, such as a merger or bankruptcy; compliance with legal obligations, subpoenas, search warrants or similar requests; enforcement of our terms and policies; or protection of the Services and our rights or the rights of users and others.

Our relationship with Shopify

Shopify hosts the Services and collects and processes information about your access and use to provide and improve them. Information you submit is transmitted to Shopify and third parties, which may be located outside your country, to provide and improve the Services.

We also use enhanced Shopify features to protect, develop and improve our business. These features use information from your interactions with our store, other merchants and Shopify. Shopify is responsible for processing information for these purposes, including responding to requests to exercise related rights. Learn more in Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. Review their privacy and security policies and other terms when following links to sites we do not control. We do not guarantee and are not responsible for their privacy, security or the accuracy, completeness or reliability of their information.

Information you share in public or semi-public areas, including third-party social media, may be visible to other users without restrictions on its use by us or third parties. Including a link does not imply endorsement of a platform, its content or its operators unless expressly stated.

Children's information

The Services are not intended for children, and we do not knowingly collect information from children below the age of majority in their jurisdiction. Parents or guardians may contact us to request deletion of information their child provided. As of this policy's effective date, we do not have actual knowledge that we “share” or “sell,” as defined by applicable law, personal information of individuals under 16.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information may not be secure in transit. Do not send sensitive or confidential information through unsecured channels.

Retention depends on factors such as managing your account, providing the Services, meeting legal obligations, resolving disputes and enforcing contracts or policies. Order information is retained for two years. Information about prospects who have not ordered is retained for one year.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances and may be refused where the law allows:

Access or knowledge: request access to personal information we hold about you.
Deletion: request deletion of your personal information.
Correction: request correction of inaccurate information.
Portability: receive a copy of your information and request transfer to a third party in certain circumstances and subject to exceptions.
Communication preferences: unsubscribe from promotional emails using the link in those emails. We may still send non-promotional messages about your account or orders.

If you live in the United Kingdom or European Economic Area, subject to local exceptions and limitations, you may also have the right to object to or restrict processing for certain purposes, and withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of earlier processing.

Exercise rights through the available tools on the Services or by contacting us below. For information about Shopify's processing and related rights, visit privacy.shopify.com.

We will not discriminate against you for exercising these rights. We may need to verify your identity as permitted or required by law. You may appoint an authorized agent where applicable law allows. We will require proof of authorization and may ask you to verify your identity directly. We will respond within applicable legal time limits.

Complaints

Contact us below if you have concerns about our processing. Depending on where you live, you may appeal our decision by contacting us or complain to your local data protection authority. For the EEA, see the list of supervisory authorities.

International transfers

We may transfer, store or process information outside your country. For transfers outside the EEA or United Kingdom, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK contracts, unless the destination is recognized as providing adequate protection.

Changes to this policy

We may update this policy to reflect our practices or operational, legal or regulatory reasons. We will publish the revised policy here, update the date and provide any notice required by applicable law.

Contact

For privacy questions or to exercise your rights, email contact@luxenko.com or write to Rue de la Meuse, 1080 Molenbeek-Saint-Jean, Belgium. For applicable data protection law, we are the controller of your personal information.