Refund policy

Returns and refunds

Last updated: July 4, 2026

Return period

Our return policy allows you to request a return within 30 calendar days of receiving your order, without giving a reason or paying a penalty, subject to the conditions and exceptions below.

How to return an item

Email contact@luxenko.com with your order number. We will provide instructions and the return address.

Return conditions

Items must be returned unused, in their original condition and, where possible, in their original packaging. Return shipping costs are the customer's responsibility, except where the product is defective or we made an error.

Refunds

After receiving and checking your return, we will issue a refund within a maximum of 30 days using the original payment method.

Defective products

If an item arrives damaged or defective, contact contact@luxenko.com promptly with photos of the problem. We will arrange a replacement or refund at no cost to you.

Exceptions

Personalized items, including engraving or custom text, are excluded from change-of-mind returns, except in the event of a manufacturing defect or where applicable law requires otherwise.

Contact

For return or refund questions: contact@luxenko.com.