FREQUENTLY ASKED QUESTIONS
Before you choose your pen.
Helpful answers about nibs, ink, shipping and pen care.
Which nib size should I choose?
An extra-fine (EF) or fine (F) nib suits small, precise handwriting. A medium (M) nib produces a broader line and a fuller feel on paper.
Is a fountain pen a good gift?
Yes. A fountain pen is a useful, personal gift for graduations, birthdays, career milestones and professional occasions.
How do I care for a fountain pen?
Rinse the nib and grip section regularly with clean water, especially when changing inks. Allow them to dry before reassembling, and follow the pen manufacturer's care instructions.
Can I track my order?
When tracking is available for your shipping method, we provide tracking details so you can follow your order.
How do I personalize a pen or gift box?
For models with personalization fields, enter the pen text and gift box text separately. Check your spelling before ordering. For longer text, symbols or special requests, contact us to confirm what is possible.
What is included in a pen gift set?
Contents and presentation vary by model and option. Check the product details before ordering. The personalized wooden pen set offers several pen types, with or without a pouch. A pouch is not included when you select “Without pouch.”
How much does personalization cost, and how long can my text be?
Options depend on the model, surface and requested text. Check the product options. If a surcharge or character limit is not shown, contact us before ordering. There is no single price or character limit for every model.
How long do processing and shipping take?
Processing and delivery times vary by product, option, personalization and destination. Contact us before ordering for an estimate for your chosen item, especially for a gift needed by a specific date. Estimates may change and are not guaranteed arrival dates. See our shipping policy for details.
Which countries do you ship to?
Available delivery destinations and shipping options are shown at checkout. For delivery to the United States or another destination, enter your shipping address to check availability. If your destination is not listed, contact us before ordering.